ITIL Foundation

$1,299 $1,049

Understand ITIL framework and learn best practices in managing IT service delivery. This course prepares participants who are planning to take the ITIL Foundation exam.

Note: Discounted registration fee is based on Early Bird Price promotion. Volume discount is applied in the cart.



The Information Technology Infrastructure Library (ITIL®) is a set of best practices for IT service management which serve to align IT services with business needs. So in order to ensure practitioners have in-depth understanding, AXELOS offers the ITIL Foundation certification and other advanced certifications.

The ITIL Foundation certification demonstrates a general understanding of IT service management and ITIL Service Life Cycle. Further, it also confirms that a certified professional is well aware of the relationship between various life cycle stages and processes that help achieve a higher level of service management practice and results.

This is a one-hour online examination comprising of 40 questions. Participants have to score 26 marks (65%) to attain the certification. In addition, candidates will be awarded 2 credits for the same. This is a closed book exam, and electronic devices are not allowed.

GetXInstitute offers a two-day ITIL-Foundation course that introduces the key elements, concepts, and terminology used in the ITIL® service life cycle. The course consists of lecture, exercises, discussion, and review of sample exam questions.

This ITIL Foundation Course includes…

  • Comprehensive curriculum covering complete ITIL Foundation exam content
  • Real life IT service management examples to help understand complex concepts
  • Some of the top trainers in the industry consistently rated as “Exceeded Expectations”
  • In a class discussion on about 100 PMP Sample Questions to deepen understanding the concepts and sharpen exam taking skills
  • Multiple scheduling options to suit your needs

You get…

  • Detailed class notes in a binder
  • 16 PDUs that contribute to PMP’s Continuing Certification Requirements (CCR)
  • 6 months unlimited email support (48 hrs guaranteed reply)
  • Certificate of Course Completion

Group options and discounts

  • Group and corporate discounts are available so please contact to discuss.
  • If you are a group of 5 or more, call/email us to discuss a flexible scheduling option that can meet your group’s specific needs.
  • Explore the best value membership option


The following is the outline of the ITIL Foundation course:

  • Service management as a practice
  • The ITIL® service life cycle
  • Key Principles and Models
  • Generic Concepts, Processes, Functions & Roles
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Management
  • Technology and architecture
  • Competence and training
  • ITIL® Foundation Practice Questions

Can I attend?

There are no prerequisites for taking this course.

Anyone who is interested in learning the best practices of providing services especially IT services can attend this course. However, it is strongly recommended for people working in the IT service management industry.



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We can give a long list of reasons but here are some reasons pointed by many of the several thousands professionals we have trained in the past.

  • Highly focused effective sessions
  • A lot learned in a short time
  • Real life examples made the difference
  • Very intense material but personal stories kept the group interested
  • Scenarios and examples helped learn complicated concepts




Attending the course is just the beginning. We like to develop a lifelong relationship with our course participants. We strongly encourage our trainers to develop professional relationship with participants that goes beyond the class in months and years to come.


Yes. If you are a group of 3 or more professionals, you can get discount on top of the Early Bird Discount. A larger group can get up to 35% discount on the regular fee.

The venues are communicated at least 2 weeks before the session. Our venues are close to highways and public transport and are easily accessible from various directions.

Please contact us if you wish to find out the venue before registering for the course.

Absolutely. We encourage our clients to hold in-house training session if they have 5 or more participants. The main reason is that it helps focus on your organization and your industry specific issues, problems, and challenges. Your employees will find it easy to discuss their specific issues.

However, there are also benefits in attending a public course. The biggest value is that you get to see what are best practices, issues, and challenges being faced by other organizations and/or industries.

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